Privacy Policy

Dialcraft is a watch repair workshop operating from 210 Ngamwongwan Road, Bang Khen, Nonthaburi 11000, Thailand. We offer three repair services: Crystal Polishing & Light Refinish, Dial Refinishing & Hand Refitting, and Pocket Watch & Complication Restoration.

For any questions about how we handle your information, you can reach us at [email protected] or by calling +66 91 638 4207.

We collect only the information needed to communicate with you, arrange your repair, and improve how this website works. This typically includes:

• Your name and contact details (email address and, where provided, a phone number) when you complete our enquiry form or write to us directly.
• Brief details about your timepiece and the nature of the work you are asking about.
• Technical data gathered automatically when you visit this site — such as your browser type, approximate location (country or city level), pages visited, and referring website. This data does not identify you as an individual.

We do not ask for payment card details through this website. Financial transactions are handled separately and in person.

The information you share is used in the following ways:

• To respond to your enquiry and arrange the repair service you are asking about.
• To keep a record of work carried out on your piece, for your reference and ours.
• To understand how visitors use this website so we can make it more useful.

We do not use your information for automated profiling, and we do not make decisions about you using automated means.

Contact enquiries and repair records are kept for as long as they are reasonably useful — typically for the period during which a piece is in our care, and for a short time afterward in case you have follow-up questions. Website analytics data is held in aggregate form only and not linked to individual visitors.

If you would like us to remove your details from our records, you are welcome to ask at any time using the contact details above.

We do not sell your personal information to third parties. We do not share it with advertisers.

We use a small number of third-party tools to operate this website — including an analytics service to understand site traffic and a contact form processor. These tools may receive limited technical data in the course of doing their job, and we choose providers whose data handling practices we are comfortable with.

If we were ever required by law to disclose information, we would do so only to the extent the law requires.

This website uses cookies. Cookies are small text files placed on your device to help the site function properly and to collect aggregate usage data. You can read more about how we use cookies on our Cookie Policy page.

You can adjust your cookie preferences at any time through your browser settings, or by using the cookie notice that appears when you first visit the site.

You have the right to ask us what personal information we hold about you, to request a correction if something is wrong, and to ask us to remove your information from our records where it is no longer needed.

To exercise any of these rights, please write to us at [email protected]. We will respond as promptly as we can.

This website may occasionally link to external pages for reference purposes. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

If we update this policy in a meaningful way, we will revise the date shown at the top of this page. We encourage you to check back occasionally, though we expect changes to be infrequent. Continued use of the site after a change takes effect constitutes acceptance of the revised policy.

If you have a question about this policy or about how we handle your information, please get in touch:

• Email: [email protected]
• Phone: +66 91 638 4207
• Address: 210 Ngamwongwan Road, Bang Khen, Nonthaburi 11000, Thailand