Words from people
who have been here before

I brought in a field watch that had gathered a good number of surface marks over about eight years of daily use. The crystal came back genuinely clear — not just better, but properly done. The bezel area was tidier than I expected. The whole job took one day and the price was exactly what was quoted at the counter.

Crystal Polishing · May 2025

My grandmother's dress watch had a dial that had gone uneven over the decades — some areas pale, the surround still intact. I was worried a refinish would erase what made it look like hers. They matched the original tone very closely and the hands were refitted without the slight lean the previous owner had left them in. Three weeks, as promised.

Dial Refinishing · April 2025

Straightforward experience for a simple crystal polish on a stainless diver. The finish was good, the price was clear, and they didn't push any additional services I hadn't asked about. My only note is that calling ahead is worthwhile — I turned up without notice and there was a short wait. Not a complaint, just practical advice for anyone planning a visit.

Crystal Polishing · May 2025

My pocket watch is a Swiss piece from the 1920s with a quarter repeater that had not sounded properly in years. I was told at the outset it would take around ten weeks and that a written assessment would be carried out first before any commitment. The assessment was thorough and honest — they identified two worn parts and explained the options clearly. The piece came back sounding correctly after eleven weeks and runs more consistently than it has in my memory.

Pocket Watch Restoration · March 2025

I brought in a 1970s dress watch with a dial that I suspected would need refinishing. When they looked at it, they told me the discolouration was primarily surface grime and that a careful clean might be sufficient before committing to refinishing. They were right. It was ready the same afternoon. I appreciated being told that rather than having the larger job done unnecessarily.

Assessment & Cleaning · May 2025

The dial refinishing on my mother's watch was well done and the tone matched the remaining original sections closely enough that the join is not noticeable to a casual eye. Turnaround was closer to four weeks than three due to a material sourcing delay, but I was told about this during the job rather than at the end. That kind of communication makes a difference.

Dial Refinishing · April 2025